Effective Date: [2026-08-18]
Welcome to CamelZone Auto Parts ("CamelZone", "we", "us", or "our"). This Privacy Policy explains how CAMEL ZONE FOR SPARE PARTS CO. collects, uses, discloses, and safeguards your information when you visit our website (https://camelzone.sa), use our mobile applications (iOS and Android), or engage with our services.
We are committed to protecting your personal data in compliance with the applicable laws of the Kingdom of Saudi Arabia.
1. Information We Collect
We may collect personal information that you provide directly to us when you:
- Register for an account on our website or mobile apps.
- Place an order for auto parts or request a quotation.
- Contact our customer service team.
- Subscribe to our newsletters or promotional communications.
Types of Data Collected:
- Personal Identification Information: Name, email address, phone number, and physical delivery address.
- Transaction Information: Details about payments, billing address, and your order history (including specific vehicle parts purchased or inquired about).
- Technical Data: Internet Protocol (IP) address, browser type, operating system, and device information when accessing our website or mobile apps.
2. How We Use Your Information
We use the collected data for various operational and business purposes, including:
- Order Fulfillment: To process transactions, verify payments, and deliver auto parts to your specified address.
- Customer Support: To respond to your inquiries, handle return and warranty requests, and provide technical assistance.
- Service Improvement: To analyze website and app usage, allowing us to enhance user experience and optimize our inventory and logistics.
- Communication: To send order updates, invoices, security alerts, and promotional offers (you may opt out of marketing communications at any time).
3. Information Sharing and Disclosure
CamelZone does not sell or rent your personal information to third parties. We may share your data in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing secure payments, managing logistics (e.g., couriers and freight services), and analyzing data.
- Legal Requirements: If required to do so by law, court order, or governmental authority in the Kingdom of Saudi Arabia to protect our legal rights, property, or the safety of our users.
4. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your jurisdiction and in accordance with Saudi Arabian regulations, you may have the following rights regarding your personal data:
- Access: The right to request copies of your personal data.
- Correction: The right to request correction of any inaccurate or incomplete information.
- Deletion: The right to request the deletion of your personal data, subject to legal and operational retention requirements.
- Withdraw Consent: The right to withdraw consent for data processing where consent was previously provided.
To exercise these rights, please contact us using the details provided below.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Effective Date."
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or our Returns & Warranty policies, please contact us at:
CAMEL ZONE FOR SPARE PARTS CO.Address: No.2811 Falasteen Street, Al Hamara Dist, 23212 Jeddah, Saudi Arabia
Email: info@CamelZone.sa
Phone: +966 055 225 7858
Website: https://camelzone.sa